WA6: Best practice: how customers can order

How can customers order during a WhatsApp party?

There are three ways for you to take orders:
1. Customers tell you which articles they would like. You place the order for the items in your MMS and have them sent to you. You then take care of getting the products to customers and getting paid for them.
2. You provide your customers with the link to your webshop. Customers are able to place orders in your webshop at any time. ENERGETIX will then process the orders and payments. Parcels will be sent directly to customers and will – along with the ordered products dispatched in high-quality packaging – also include a thank-you card with your contact details and the actual main and wellness catalogue if you wish. Your customers tell you which articles they would like.
3. You place the orders for customers in your own webshop. You use the customers’ billing and delivery addresses to do so.
Please use your own email address if you don’t have the customers’ respective email addresses. This must not be the email address that’s been saved with your master data at ENERGETIX. You can easily create an additional email address with an email provider (e.g. Googlemail https://www.google.com/intl/de/gmail/about/).
You have several options when it comes to paying for the order:

Payment by cash on delivery and advance payment
You can leave the decision for how to pay up to customers. Either they pay on delivery of the package or in advance by bank transfer. Please make sure that the goods are only shipped when payment has been received.

Payment by PayPal, credit card, instant bank transfer
You pay for the order with your PayPal account, your credit card or from your account by instant bank transfer.
You need to get the money in advance or afterwards from your customers.
The easiest way to do this is with PayPal (https://www.paypal.com)

PayPal gives you the option to send a payment request to customers. Simply tap ‘Request’ in the PayPal app, then enter the customer’s email address and the amount of money.
Customers will then be sent a request for payment, which makes it very easy for them to pay.